how we use your personal information

Privacy Policy

We are committed to protecting the privacy of our users and customers. This Privacy Policy explains how we collect, use, and share your personal information when you visit or use our website, mobile application, or other services. 

CONSENT

Your Consent is important to us too. Therefore we will never sell your name, address, e-mail address, credit card information or any other personal information to any third party without your consent. By using this website and submitting any personal information, you consent to the collection, transfer, storage, disclosure and use of your personal information. 

PROTECTING YOUR SECURITY

In certain circumstances, we need your personal data to comply with our contractual obligations. If the law requires us to, we may need to collect and process your data.

We may use personal information provided by you in order to fulfill necessary anti-fraud checks. This information may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm identity for security purposes.

We take the utmost care and take all appropriate steps to protect your data. We use best industry practices to keep any information collected and/or transmitted secure. This includes the use of HTTPS with TLS{Transport Layer Security} which encrypts all transmitted data. All transactional areas of our websites operate as secure access only, using HTTPS technology and follow all guidelines from our payment gateway providers.

WHEN DO WE COLLECT YOUR PERSONAL DATA?

• When you visit our websites and purchase our products or services

• When you make an online purchase

• When you engage with us on social media

• When you contact us by any means with queries, complaints etc.

• When you choose to complete any surveys we send you.

• When you sign up to our mailing list.

Whenever we collect your personal data, we will only keep it for as long as necessary for the purpose in which it was collected. When you place an order, we'll keep the personal data you give us for at least 5 years so we can comply with our legal and contractual obligations. In the case of certain products, such as electrical items, we may need to keep that data for at least 10 years for warranty and other legal purposes. At the end of that retention period, your data may be retained, deleted completely or anonymized, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

HOW AND WHY DO WE USE YOUR PERSONAL DATA

We use your personal data for the following general purposes:

• To process any orders that you make through this website.

We will need to collect some personal data from you during the checkout process. The data we require may include (but not limited to) your name, delivery details, phone number, email address, billing information (including billing name, address, and credit card number)

•To comply with legal obligations.

To be able to provide some of our products and services to you, we may be required by law to request and hold some personal data

• Additionally we may use the order details to communicate with you, screen our orders for potential risk or fraud, or to better understand how visitors use our website. We collect and use certain information from your computer or mobile devices to monitor the activities and performance, and more generally to improve and optimize our website (for example analytics).

THE DATA WE RECEIVE

• Firs and Last name

• Email address

• Shipping and delivery address

• Your billing details and any necessary other information to complete any financial transaction. When making purchases through the checkout, we may also collect your credit card or PayPal information.

• Your IP Address, and when applicable, timestamp related to your consent and confirmation of consent.

• The geographic area where you use your computer and mobile devices.

• Other information submitted by you through various methods (phone, email, online forms, surveys, in-person meetings etc)

• Information we may receive relating to communications you send us, such as queries or comments concerning our products or services.

• Information relating to an individuals real time location.

• The type of hardware and software you are using (for example, your operating system or browser)

COOKIES AND TRUSTED THIRD PARTY WEBSITES

Our site may contain links to and from other websites. We use a number of trusted third-party services or companies to enhance or personalize your journey through our website. These services may use cookies to track and identify you as you use the website. If you follow a link to any of these websites, please note that they have their own privacy policies and we do not accept any liability for these policies.

HOW "DO NOT TRACK" REQUESTS ARE HANDLED

This website does not support "Do Not Track" requests. To determine whether any of the third-party services we use honor the "Do Not Track" requests, please read their respective privacy policies.

YOUR RIGHTS

You have the right to access, correct, or delete your personal information. You also have the right to opt out of the collection or use of your personal information for marketing purposes. To exercise these rights, please contact us at contact@ragademalion.com

DATA RETENTION

When you place an order through the website, we will maintain your order information for our records unless and until you ask us to delete this information.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to make changes to this privacy policy at any time by giving notice to the website users on this page. We may also include notices of changes within the website itself. Where technically and legally feasible to do so, we may notify you of the changes directly as well. It is strongly recommended that you check this page often.

CONTACTING US

Ragademalion is committed to protecting your privacy.   For any further queries or comments please contact us using our contact form, or email