what to expect after purchase

Shipping Policy

By placing an order through ragademalion.com you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

3. Returns

Please reference our return policy at www.ragademalion.com/returns

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the location and international couriers.

4.3 Dispatch Time

In stock items are usually dispatched within 2 business days of order purchase.

Custom made items are dispatched within 2-7 business days from proof approval. 

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the studio may be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping

Ragademalion will ship to P.O. box addresses using postal services only.

4.6 Military Address Shipping

We are able to ship to military addresses using USPS.

4.7 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service.

7. Duties & Taxes

All shipments are subject to applicable taxes and duties. The recipient is responsible for all taxes and duties, as well as any additional fees that may be imposed by the carrier.  The carrier may collect these charges at the time of delivery. The recipient may also be required to provide proof of payment to the carrier.  If you have any questions about taxes and duties, please contact the customs authority of the country of destination. You can also contact the carrier for more information. 

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations on non-customized items at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service

For all customer service inquiries, please email us at:

support@ragademalion.com